Study the basics of travel and tourism and what it takes to become a successful travel agent. Improve your customer service and sales skills to better hands-on advise to prospective travelers. Have a better hands-on live experience by practicing directly on the Amadeus GDS system and benefiting from 01 month of supervised traineeship in a reputable agency.
Upon completing this course, you will be able to:
Drive outstanding customer service with the winning combination of knowledge, skills and attitude. The program teaches fundamental service principles to raise service levels and improve the customer care experience at every touch point.
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements one needs to know to work safely on the ramp.