Course - Travel and Tourism Consultant (IATA Category: Travel & Tourism)

Travel and Tourism Consultant (IATA Category: Travel & Tourism)


Study the basics of travel and tourism and what it takes to become a successful travel agent. Improve your customer service and sales skills to better advise prospective travelers. Have a better hands-on live experience by practicing directly on the Amadeus GDS system and benefiting from 01 month of supervised internship in a reputable agency.

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Registration Is Ongoing for March Intake

What You Will Learn

Upon completing this course you will be able to:

  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using the Global Distribution System (GDS)

Key Topics

  • Overview of the travel and tourism industry
  • Geography in travel planning
  • Customer service principles & soft skills
  • Air transport products and services
  • Airfares and ticketing
  • Pre-packaged tour products
  • Introduction to rail, land and water transport
  • Amadeus Novice Course
  • Aviation English & Practical French


Related Jobs

  • Travel agent
  • Airline reservation agent
  • Tour operator
  • Call center agent

Course Portfolio

A document containing all our courses.

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