Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe.
By the end of this course, you will understand: Your role as a future security professional in the overall aviation security framework.The types of threats to consider in a security risk assessment .Steps for enforcing security in your work areas.The role of human factors in maintaining security
Current threats to the aviation industry
• Aviation security regulations and the international organizations behind them
• Airport access control for people and vehicles
• Passenger, baggage, cargo, mail and catering security basics
• Common airport and in-flight security measures for responding to threats
Drive outstanding customer service with the winning combination of knowledge, skills and attitude. The program teaches fundamental service principles to raise service levels and improve the customer care experience at every touch point.
This course introduces the skills and responsibilities expected by the world’s leading airlines , special emphasis is given to customer service and procedures for handling unusual situations during flight, with useful tips for completing the recruitment process.