Course - Airport Passenger Handling (IATA Category: Aviation)

Airport Passenger Handling (IATA Category: Aviation)


Amadeus Altea , departure control and customer management (Altea DC-CM) E-learning

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What You Will Learn

  • Understand how airlines and airports operate in relation to providing passenger services
  • Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe & secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
  • Through the Amadeus Altea E-Learning programmes, learn about the acceptance of passengers and baggage, seating, boarding and handling disruptions


  1. Live ALTEA Practice
  2. Internship at the airport

Related Jobs

  • Airline Passenger Service Staff
  • Ground Handling Agents' passenger services staff
  • Airport operators' staff providing passenger services
  • Civil Aviation Authorities' staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

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