Course - Aviation Customer Service (IATA Category: Aviation)- On demand
53 days to start
Starting Date
15 March 2018
Course Document

Aviation Customer Service (IATA Category: Aviation)- On demand


Overview

Drive outstanding customer service with the winning combination of knowledge, skills and attitude. The program teaches fundamental service principles to raise service levels and improve the customer care experience at every touch point.


What Will You Learn

Upon completing this course, you will have the skills to:

  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of airline customers
  • Gain knowledge about new trends in customer service

Key Topics

  • Improved Standard of Customer Service
  • Verbal & Non-Verbal Communication Skills
  • Customer Contact Techniques
  • Cross-cultural Awareness
  • Managing Stress


Related Jobs

  • Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
  • Cargo reservations and receiving staffs
  • Public relations and sales support personnel

Course Portfolio

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