Aviation Customer Service (IATA Category: Aviation)- On demand
Overview
Drive outstanding customer service with the winning combination of knowledge, skills and attitude. The program teaches fundamental service principles to raise service levels and improve the customer care experience at every touch point.
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What Will You Learn
Upon completing this course, you will have the skills to:
- Learn techniques of effective communication and customer contact
- Understand the various social styles and cultural differences of airline customers
- Gain knowledge about new trends in customer service
Key Topics
- Improved Standard of Customer Service
- Verbal & Non-Verbal Communication Skills
- Customer Contact Techniques
- Cross-cultural Awareness
- Managing Stress
Related Jobs
- Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
- Cargo reservations and receiving staffs
- Public relations and sales support personnel
Course Portfolio
A document containing all our courses.Download
