Drive outstanding customer service with the winning combination of knowledge, skills and attitude. The program teaches fundamental service principles to raise service levels and improve the customer care experience at every touch point.
Upon completing this course, you will have the skills to:
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements one needs to know to work safely on the ramp.
This course introduces the skills and responsibilities expected by the world’s leading airlines , special emphasis is given to customer service and procedures for handling unusual situations during flight, with useful tips for completing the recruitment process.