Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe.
Amadeus Altea , departure control and customer management (Altea DC-CM) E-learning
This course introduces the skills and responsibilities expected by the world’s leading airlines , special emphasis is given to customer service and procedures for handling unusual situations during flight, with useful tips for completing the recruitment process.
Study the basics of travel and tourism and what it takes to become a successful travel agent. Improve your customer service and sales skills to better hands-on advise to prospective travelers. Have a better hands-on live experience by practicing directly on the Amadeus GDS system and benefiting from 01 month of supervised traineeship in a reputable agency.
Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed. Recommended for recently appointed airport staff, travel industry staff and newcomers to the industry.
Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Recommended for aspiring or existing cargo agents, freight forwarders and those involved in cargo operations.
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements one needs to know to work safely on the ramp.
Drive outstanding customer service with the winning combination of knowledge, skills and attitude. The program teaches fundamental service principles to raise service levels and improve the customer care experience at every touch point.
Study the basics of travel and tourism and what it takes to become a successful travel agent. Improve your customer service and sales skills to better advise prospective travelers. Have a better hands-on live experience by practicing directly on the Amadeus GDS system and benefiting from 01 month of supervised internship in a reputable agency.